FRONT DESK AND ADMINISTRATIVE OFFICER
Our client is a subsidiary of a leading international energy (power, oil & gas) and infrastructure conglomerate with business operations in over 38 countries across Africa, Europe, The Middle East and Asia. As the Front Desk and admin Officer, you have a multifunctional role which incorporates Admin functions and Client management.
KEY DELIVERABLES• Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided. • Meet & Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. • Hear and resolve complaints from customers/clients or the public. • Maintain proper & orderly documentation/filing for all internal &external clients • Collect, sort, distribute, or prepare mail, messages, or courier deliveries. • Analyze data to determine answers to questions from customers or members of the public. • Schedule appointments and maintain and update appointment calendars. • Supervision of Office Assistants in respect of janitorial services whilst maintaining the lobby or reception area. • Taking messages and relaying them to the relevant department/companies. • Attend to ad hoc duties as advised by Line Manager • Coordinate Courier & Mail handling (in-coming and out-going) • Stationery Management (call cards, ID Access etc.) • Maintain office filing and storage systems. • Monitor and order office supplies through Procurement / Finance. • Coordinate with group procurement on purchase of cards and gifts for staff (anniversary, birthday etc.) and ensuring delivery • Take action to reduce costs that are focused on creating greater efficiencies, economies of scale or better-quality resources for a project team, department, or business unit. • Processes to provide quality customer service Perform other duties and assignments as required
Qualification/Experience• First degree from a reputable University • Minimum of 1- 2 years cognate working experience in a similar role within a corporate Organization.
Personality Traits:• Ability to work in a fast-paced corporate environment. • Ability to handle high volume switchboard /telephone/ reception duties. • Proven experience as front desk representative, agent or relevant position • Knowledge of office management and basic bookkeeping • Excellent knowledge of MS Office (especially Excel and Word) • Strong communication and people skills • Good organizational and multi-tasking abilities • Problem-solving skills • Customer service orientation • Ability to work independently and under pressure • Proficient in English (oral and written)
Working Relationships:• All Staff • Companies/Departments • Visitors • Clients and Vendors.