PARTS COORDINATION MANAGER
PARTS COORDINATION MANAGER
Our client is a global leader in smart technologies and complete lifecycle solutions for marine and energy markets. The PCM Coordinator is accountable for processing internal and external customer’s spare parts requests in a timely manner aligned with customer´s expectations.
Accountabilities
- Act as customer contact for spare parts quotations, orders, deliveries and non conformities
- Act as a link between customer and the various departments involved in the spare parts delivery process
- Handle and coordinate quotes and orders according to working procedures and guidelines
- Ensure quality of spare parts sales documents
- Actively follow up quotes with customers before they expire providing feedback to sales teams
- Actively follow-up the order book with the sales team
- Follow up and communicate parts deliveries information accordingly in a timely manner to customers
- Liaise with Sales about the content and terms of the offerings
- Maintain and develop knowledge of customer specific solutions and needs
- Coordinate and prioritize daily activities and urgent requests with relevant colleagues in order to find satisfactory solutions
- Off hour support for spare parts (24 hr service)
- As requested by Manager during the Development Discussion
- Team work mindset
Requirements
Education:- B.Sc or M.Sc degree
- Communication skills
- Customer service ( internal, external)
- Presentation skills
- Teamwork skills
- Cultural knowledge
- Training and development skills
- Reporting and analyzing skills
- Workplace ICT equipment and applications
- English
- Organizing skills
- Understand the customers business
- Understanding corporate vision
- Company's parts order processes
- Identifying needs and problems
- Spare parts material info knowledge
- Inco-terms
- Management skills
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