PARTS COORDINATION MANAGER

Our client is a global leader in smart technologies and complete lifecycle solutions for marine and energy markets. The PCM Coordinator is accountable for processing internal and external customer’s spare parts requests in a timely manner aligned with customer´s expectations.

Accountabilities

• Act as customer contact for spare parts quotations, orders, deliveries and non conformities
• Act as a link between customer and the various departments involved in the spare parts delivery process
• Handle and coordinate quotes and orders according to working procedures and guidelines
• Ensure quality of spare parts sales documents
• Actively follow up quotes with customers before they expire providing feedback to sales teams
• Actively follow-up the order book with the sales team
• Follow up and communicate parts deliveries information accordingly in a timely manner to customers
• Liaise with Sales about the content and terms of the offerings
• Maintain and develop knowledge of customer specific solutions and needs
• Coordinate and prioritize daily activities and urgent requests with relevant colleagues in order to find satisfactory solutions
• Off hour support for spare parts (24 hr service)

• As requested by Manager during the Development Discussion
• Team work mindset

Requirements

• B.Sc or M.Sc degree

• Communication skills
• Customer service ( internal, external)
• Presentation skills
• Teamwork skills
• Cultural knowledge
• Training and development skills
• Reporting and analyzing skills
• Workplace ICT equipment and applications
• English
• Organizing skills

• Understand the customers business
• Understanding corporate vision
• Company's parts order processes
• Identifying needs and problems
• Spare parts material info knowledge
• Inco-terms
• Management skills