KEY ACCOUNT EXECUTIVE

Our client is a leader in sanitary tapware and kitchen, showers and sanitary systems.The Key Account executive is responsible for delivering increased sales results in Senegal through project and specification demand generation.

Accountabilities

• Work with all relevant departments to define and deliver the “tools” required both by direct and indirect customers to enhance and differentiate service and support to project sales to deliver increased sales result
• Drive the company' specifications process in all the main consultants offices
• Project management – write and maintain project specifications within the company's project system
• Ensure progressive product specification difficult to break by the competition
• Product update for project customers
• Frequently visit consultants, interiors, and promote the company via building a strong network of professional influencers and decision-makers
• Support distribution channels
• Forecast accurate projects sales by month, quarter and year
• Measure all aspects of project business – i.e. new, converted, lost , margin, by product, by customer etc.
• Measure and analyse critical success factors for best practice and implement improvement processes
• Develop and maintain data base / records of all key project contacts in region as required and prepare report for the Project Manager
• Deal with escalated customer issues as assigned
• Consult on sales process and best practices
• Communicate and interact daily with the customers
• Train and develop the customer’s personnel
• Keep correct and up-to-date customers database (classification) on CRM
• Develop and execute promotional campaigns in retail and wholesale distribution channel
• Supervise and monitor competition activities in terms of their price positioning, products and promotions
• Secure the proper geographical distribution of the OTCs and Showrooms
• Market monitoring and building market intelligence in order to provide detailed analytical reports
• Work with all relevant departments to define and deliver the “tools” required both by direct and indirect customers to enhance and differentiate service and support to project sales to deliver increased sales result
• Gather competitor market intelligence and report through product marketing and group market intelligence
• Operate within budgets and guidelines at all times
• Identify marketing / specification events to maximize exposure and new business opportunities and explore / reports on events
• Assist the Project Manager with various projects or duties as and when required

Required Skills and Qualifications

• 4-5 years of experience in a comparable position
• Bachelor degree in business administration or engineering, MBA (is a plus)
• Deep knowledge of the region (Project)
• Business fluent English (oral & written) French is plus
• Managing People

Coaches, evaluates, develops, inspires people, aligns performance goals with the company targets, provide feedback

• Managing resources

Demonstrates accountability and sound judgment in managing company’s resources in open and effective manner, appropriate understanding of confidentiality, company values, adheres to policies, procedures and safety guidelines

• Problem solving

Identifies problems, provide solutions, conducts appropriate analyses, responds quickly to new challenges

• Decision making

Makes clear, consistent, transparent decisions, acts with integrity in all decision making, distinguishes relevant from irrelevant information and makes timely decisions

• Strategic Planning and organizing

Understands big picture and aligns priorities with broader goals, measures outcomes, uses feedback to redirect as needed, evaluates alternatives, solutions oriented, can see connections within complex issues.

• Strategic Planning and organizing

Understands big picture and aligns priorities with broader goals, measures outcomes, uses feedback to redirect as needed, evaluates alternatives, solutions oriented, can see connections within complex issues.

• Communication

Connects with peers, subordinates and customers, active listener, clearly and effectively shares information, demonstrates effective oral and written communications skills, negotiates effectively

• Quality Improvement

Strives for efficient, effective, high quality performance, delivers timely and accurate results, resilient when responding to situations that are not going well, and takes initiative to make improvements

• Leadership

Motivates others, accepts responsibility, demonstrates high level of political acumen; develop trust and credibility, expects honest and ethical behavior of self and others

• Entrepreneurship

Being Innovative, creative and introduce new ways of doing things. Transform innovations into economic goods

• Team Building

Encourages cooperation and collaboration, builds effective team, works in partnership with others

• Service focus

Values the importance of delivering high quality, innovative service to internal and external clients, understands the needs of the client, customer service focus, shares accountability for results provided  

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